Identifying the Root Cause
When we began working with the Domestic Nuclear Detection Office (DNDO), our task was to update their paper-based process for interactions with state and local agencies for alarm adjudication. Through our extensive requirements gathering and in-person meetings with stakeholders, we found that the problem wasn’t with the forms, or with the staff, or with the training of the staff, it was with the business processes themselves.
We Solved the Problem, and Kept Working
With a clear focus and intent, our system process definition and management services created streamlined, consistent environments aligned with group success and engagement. As value added, all documents produced by RSDC were standards-based, making them reusable within multiple views of the internal reference models. The department was thereafter empowered through an overall lessons learned report and recommendations to carry on the newly aligned operations. The result was top-to-bottom transparency for planning, workflow, and improved external stakeholder engagement.
Are You Ready?
Does your company suffer from information silos? Are your team members frustrated with the inconsistent, ad hoc processes developed over the years? Contact us today to explore a partnership. We are ready to help.