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Perspective is Everything

How do you know when it's time to bring in an outside perspective? Sometimes, projects begin with the customer thinking they need one thing, when what they really need is something else. It’s an easy problem to understand - when you’re in the trenches, you think about the trenches. But that’s why consultants are brought in, because we’re outside the situation, fully informed in the latest options and evolving solutions.

Identifying the Root Cause

When we began working with the Domestic Nuclear Detection Office (DNDO), our task was to update their paper-based process for interactions with state and local agencies for alarm adjudication. Through our extensive requirements gathering and in-person meetings with stakeholders, we found that the problem wasn’t with the forms, or with the staff, or with the training of the staff, it was with the business processes themselves. 

We Solved the Problem, and Kept Working

With a clear focus and intent, our system process definition and management services created streamlined, consistent environments aligned with group success and engagement. As value added, all documents produced by RSDC were standards-based, making them reusable within multiple views of the internal reference models. The department was thereafter empowered through an overall lessons learned report and recommendations to carry on the newly aligned operations. The result was top-to-bottom transparency for planning, workflow, and improved external stakeholder engagement. 

Are You Ready?

Does your company suffer from information silos? Are your team members frustrated with the inconsistent, ad hoc processes developed over the years? Contact us today to explore a partnership. We are ready to help. 

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